Seven Powerful Personalization Principle

Seven Powerful Personalization Principle

You Must Be Equally Great at Each and Every One!

1. Be Authentic.

• Authenticity should be at the core of everything you do.
• One of the most unused and underappreciated business tools is the power of an authentic acknowledgement.
• Human beings crave authentic, personalized and hassle-free interactions.

2. Be Hospitable.

• A positive attitude is almost always a precursor to sustainable success.
• Developing a hospitable mindset will produce a powerful cumulative effect
• Having an attitude of being a servant is an investment that will produce returns forever

3. Be Emphatic.

• Understand and create the type of experience that your customer desires.
• Demonstrating empathy requires different approaches from customer to customer – and sometimes from one moment to the next

4. Be Committed.

• Are you willing to do what it takes, no matter what?
• In life – and in customer service – when the chips are down committed people win.

5. Be Competent.

• You must have the skills and stability to excel in your role.
• Develop your team to ensure they have the competence to excel with your internal and external customers

6. Be Friendly.

• Friendly people can  create decades of loyalty.
• If you want your customers to stay longer, buy more and refer others – be friendly with each and every interaction.

7. Be Fun!

• For the vast majority of us who have to be at work anyway, why not make it as fun and fulfilling as possible?
• In today’s hyper-paced world a little extra fun, one or two extra laughs or doing something that is fulfilling for yourself, a colleague or a customer is a welcome thing

If you commit and do the proper follow up and reinforcement with these principles, you will be amazed at the transformational results that will follow