Seven Powerful Personalization Principle

You Must Be Equally Great at Each and Every One!

1. Be Authentic.

  • Authenticity should be at the core of everything you do.
  • One of the most unused and underappreciated business tools is the power of an authentic acknowledgement.
  • Human beings crave authentic, personalized and hassle-free interactions.

2. Be Hospitable.

  • A positive attitude is almost always a precursor to sustainable success.
  • Developing a hospitable mindset will produce a powerful cumulative effect
  • Having an attitude of being a servant is an investment that will produce returns forever

3. Be Emphatic.

  • Understand and create the type of experience that your customer desires.
  • Demonstrating empathy requires different approaches from customer to customer – and sometimes from one moment to the next

4. Be Committed.

  • Are you willing to do what it takes, no matter what?
  • In life – and in customer service – when the chips are down committed people win.

5. Be Competent.

  • You must have the skills and stability to excel in your role.
  • Develop your team to ensure they have the competence to excel with your internal and external customers

6. Be Friendly.

  • Friendly people can ¬†create decades of loyalty.
  • If you want your customers to stay longer, buy more and refer others – be friendly with each and every interaction.

7. Be Fun!

  • For the vast majority of us who have to be at work anyway, why not make it as fun and fulfilling as possible?
  • In today’s hyper-paced world a little extra fun, one or two extra laughs or doing something that is fulfilling for yourself, a colleague or a customer is a welcome thing

If you commit and do the proper follow up and reinforcement with these principles, you will be amazed at the transformational results that will follow

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