How To Deal With Difficult People
“Your Biggest Critics Can Be The Best Source Of Your Learning!”
Keep An Open Mind
Both people start by considering that each one has an equally valid point of view. Both people continue by putting their relationship before their need to be “right”.
Both people say what the problems are from their posit of view. Each person explores this by sharing their thoughts, feelings and ideas about their problems.
Both people show they are listening by restarting the other’s viewpoint back to them. restating forces both to people hear and understand one another.
Agreement + Action
Both people must agree how their problems can be solved. They need to pick from the alternatives and create some action plans to make things better.
Both people must follow up on their action plans to see if their agreement is working or if it needs changing. Both must agree on the measures of success for this follow through